Careers

TECHNICAL CUSTOMER SUPPORT MANAGER

Mozaik Education is an internationally recognized education technology and content development company. Having started out as a textbook publisher more than 30 years ago, we have now been developing educational software for over a decade and have one of the most comprehensive solutions in today’s market. By now, our products are used day-by-day by hundreds of thousands of teachers and students in more than 45 countries and more than 40 languages.

The goal of the mozaBook and mozaWeb educational platform is to make learning more exciting and more efficient. Reaching this goal is ensured by a teacher platform (mozaBook) designed for touch displays to be used both for in-class and remote teaching. The solution is enriched with more than 1,200 interactive 3D scenes, 120 thematic, skill-developing tools and games, educational videos, digital textbooks, an interactive assessment editor, as well as homework, classwork, lesson planning and numerous other functions.

Mozaik Education is looking for a Technical Customer Support Manager for this complex application, who will closely contribute to solving unique challenges of global distributors, textbook publishers and ministries.

The task of Technical Customer Support Manager:

• Daily proactive support to our contracted B2B clients and ad hoc support to B2C End-Users;
• Take an active part in testing the products, providing suggestions for product development - changes, new features - to improve customer experience.
• Support the daily work of software developers, sales/account managers by knowing all product features in and out and being able to explain them in English to both technical and non-technical people.
• Understanding client’s issues, schedule and follow-up on support tickets.

Requirements:

• Minimum 3 years of work experience in software tester / software developer / system administrator / IT help desk or similar position;
• Confident communication skills in English, both verbal and written;
• Ability of articulating questions, answers, requirements with a ‘to-the-point’ approach, in English, both verbally and in writing;
• Our ideal candidate will be able to be patient and understand the needs of users who aren’t computer literate, they will also be able to translate computer jargon into easy to understand user language;
• The role will consist of situations where sensitive client business knowledge is obtained, so it is vitally important that the candidate is trustworthy and holds a high level of integrity.

Advantages:

• Knowledge of various test methods
• Knowledge of test management software
• Experience in automated testing
• Atlassian JIRA/Confluence

Benefits:

• Competitive compensation package
• Long-term professional development opportunities
• Modern office space in the heart of Szeged
• Housing (if required)
• Full-time employment

Sector(s):

IT Development
Tester, Test Engineer
Technical Support

Experience required:

3-5 years of professional experience

Required Qualification:

BS or advanced degree in computer science, engineering, or a related technical field (or equivalent professional experience)

Required language level:

English (advanced/fit for negotiation)

Employment type:

Full time

Job location:

Szeged

To apply for this position please send your CV and salary requirements with the job reference ‘ITSUP-SLS’ to